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Step 04 / BRILLIANCE

Make exceptional work easier to repeat.

Find an exceptional result inside the business. Identify the conditions behind it, then test whether another team can reproduce the value.

Discuss BRILLIANCEExplore the session detail

What the work can look like

A team’s successful way of serving customers becomes a pattern another team can test and adapt.

Inside BRILLIANCE: how the work unfolds

Inside BRILLIANCE

How the
work unfolds.

  1. Find

    Compare candidate successes and choose one worth investigating.

  2. Understand

    Make the behaviours, methods, incentives and conditions for success explicit.

  3. Scale

    Test wider adoption and create the roadmap, measures and governance to support it.

The intended outputs

What you take forward.

01

A selected pocket of success and an explanation of what drives it.

02

Evidence about the barriers and conditions for wider adoption.

03

A scaling plan with ownership and commercial measures.

The next conversation

Build on what you learn.

The next step depends on the evidence and what the business needs.

EMBED

In development

Make the new way of working your own.

Help the new practice survive a busy working week. Build repetition, feedback and review into everyday work, with internal owners who can keep it improving.

OPERATE

In development

Run it with clear ownership and control.

Keep a live AI-enabled service dependable as needs and conditions change. Agree who monitors performance, handles exceptions and decides when to improve, pause or stop it.

Your next step

Discuss BRILLIANCE with Adam or Greg.

Bring the priority and the questions you need answered. Agree the scope and commitment before deciding.

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