STEP 1 created capacity and proved it to the board. STEP 2 looked outside-in: new products, new services, new revenue. STEP 3 is where you redesign the operating model to match what you're now selling and how you serve those markets. Without it, transformation becomes chaos.
Proven internal AI capacity. ≈20% leadership time reclaimed. Daily habits installed. ROI demonstrated to the board. Evidence Ledger (TIP's evidence-gated investment model) confirms the investment case.
Looked outside-in. Identified pockets of brilliance. Validated new products, services, revenue streams. Tested assumptions in thin slices. Generated cost savings and velocity gains.
The operating model must now evolve. You're selling differently, serving markets differently, working differently. The organisation needs to be reshaped around this new reality: systematically, not chaotically.
Traditional target operating model design starts customer-back: structure, locations, IT, data, people. That principle still holds in the era of AI. But the inputs have changed. STEP 1 gave you proven internal evidence. STEP 2 gave you validated external evidence. STEP 3 uses both to redesign the organisation around what you're actually selling and how you're actually serving those markets.
STEP 3 doesn't just tinker. It redesigns the entire system around what you've now proven and validated. Four domains. Four integrated decisions.
Customer-back structure redesign. Roles, reporting lines, and decision rights aligned to what you're now delivering, not what you used to deliver.
AI-enabled infrastructure decisions grounded in STEP 1 and STEP 2 evidence. Not a technology strategy in isolation, but a technology strategy that serves the new operating model.
Where your people work, how they collaborate, and how AI augments their daily patterns. Designed around outcomes, not legacy assumptions.
New objectives, key results, and governance frameworks that measure what matters in the AI-enabled organisation. Evidence Ledger principles extend to operating model decisions.
We've designed the STEP 3 framework based on decades of operating model transformation experience. We haven't yet delivered it as a formal TIP programme. STEP 1 and STEP 2 are where our evidence sits today. But the thinking is grounded in the same customer-back, evidence-led principles that underpin everything TIP does. If your organisation is approaching this stage, we'd welcome the conversation.
If you've completed STEP 1 and STEP 2, or you can see STEP 3 on the horizon, book a conversation. No pitch. Just an honest discussion about where you are and what comes next.
We'll send you next steps. No spam. No sales calls unless you ask.